Live Chat That Converts Visitors
Into Customers
FTS Chat is a powerful multi-channel customer support platform built for Egyptian businesses. Engage visitors in real time, manage tickets, and grow your customer base — all in one place.
Up and Running in Minutes
No complex setup. Just embed, reply, and grow.
Embed the Widget
Add a single line of JavaScript to your website. The chat widget appears instantly, customized to your brand.
<script src="https://widget.fts-technology.com/ api/v1/widget/js?key=YOUR_KEY"> </script>
Agents Reply in Real Time
Your support team handles conversations from a unified dashboard. Assign, prioritize, and resolve with ease.
Analyze & Optimize
Track response times, CSAT scores, agent performance, and live visitor behavior from your analytics dashboard.
Everything You Need
A complete customer engagement platform — not just a chat widget.
Real-Time Live Chat
Instant two-way messaging between visitors and agents with typing indicators, read receipts, and sound alerts.
Multi-Property
Manage chat widgets for multiple websites or brands from a single dashboard with isolated configurations.
Telegram Integration
Receive and reply to Telegram bot messages directly inside FTS Chat. One inbox for web and Telegram.
Advanced Analytics
Monitor live visitors, CSAT, first response time, resolution time, and agent performance over any date range.
Ticketing System
Convert conversations into tickets. Set priority, assign agents, and track resolution status end-to-end.
Contacts CRM
Build a customer database automatically. Link repeat visitors to contacts with tags, notes, and company info.
Canned Replies
Save and reuse common responses with shortcut triggers like /greet or /hours to reply faster.
File Attachments
Agents and visitors can share images, documents, and files up to 10 MB directly in the chat.
Custom Branding
Match the widget to your brand with custom accent colors, welcome messages, and position settings.
See It in Action
Watch how a real customer interaction looks inside FTS Chat.
Simple, Transparent Pricing
All plans include a 7-day free trial. No hidden fees. Priced for Egyptian businesses.
Starter
Perfect for small businesses just getting started.
- Real-time live chat
- Push notifications
- Departments & routing
- Contacts CRM
- Ticketing system
- Canned replies
- Advanced analytics
- Telegram integration
- Custom branding
- AI Bot (coming soon)
Growth
For growing teams that need more power.
- Real-time live chat
- Push notifications
- Departments & routing
- Contacts CRM
- Ticketing system
- Canned replies
- Advanced analytics
- Telegram integration
- Custom branding
- AI Bot (coming soon)
Pro
Unlimited everything for large businesses.
- Real-time live chat
- Push notifications
- Departments & routing
- Contacts CRM
- Ticketing system
- Canned replies
- Advanced analytics
- Telegram integration
- Custom branding
- AI Bot (coming soon)
Need more?
Add extra agents, properties, or storage at any time.
Frequently Asked Questions
Everything you need to know before getting started.
Copy one line of JavaScript from your property settings and paste it before the closing </body> tag. The widget appears immediately with your custom branding.